Client Satisfaction Survey 
We appreciate the opportunity to work with you on your project. We would like to request 4 minutes of your time to complete a very brief project review survey. We ask our clients to complete these periodically during projects to make sure we are on track with your project.

Please take the time to provide your honest feedback. If you have any experiences that could possibly allow us to strengthen our level of service, we are eager to hear about them.

Thank you in advance for taking the time to respond and for your trust in The Track Group. If you would like to request a no-cost extension of time on your contract, you will have an opportunity to indicate that as well.
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 General Questions:

PROJECT NAME: 

CLIENT NAME: 

x
How would you rate the following statements with 10 being the BEST/STRONGEST and 1 being the WORST/LOWEST SCORE - if unsure if any question, you can respond DK (Don't Know)
x
COMMUNICATION / PROJECT MANAGER:
1. Is the amount of communication you receive from your project manager meeting your expectations?
 x
10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

2. How useful is the project web page?

10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

3. Are the methods used by your project manager to communicate with you appropriate? (email vs. phone vs. meeting)

10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

4. How available /responsive is your project manager when you call or email? (Timeliness of response)

10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

5. How customer focused is your project manager? (Friendly and professional)

10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

x

WORK:
6. What is the quality of the work you have received so far?
x
10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

7. What is the speed that The Track Group performs the tasks under this contract?

10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

x

OVERALL:
8. What is your overall level of satisfaction with The Track Group as a contractor and their handling of your project?
 x
10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

9. Is The Track Group meeting your expectations of this contract's statement of work?

10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

10. What is the overall value you are receiving from this contract?

10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

11. What is the likeliness that you would use The Track Group for a future task?

10 (best) 9 8 7 6 5 (avg.) 4 3 2 1 (worst) DK

12. What is your biggest frustration with the project? 

13. What could The Track Group do to make your life easier/the project move better? 

14. Assuming there has not been a change to the scope of the project, would you like to request a extension of the contract to allow for more time to complete the project? (please be aware that you will also need to send an email internally to make this request - please discuss with your project manager)

Yes No

14A. If so, what is the primary reason that you feel the project has not been completed within the original timeframe?

15. Would you like an account manager to follow-up with you about this project? (for any reason)

Yes No

 

  PLEASE CLICK SEND TO COMPLETE THE SURVEY

Thank you for your feedback. If you experience any difficulties with this form, you may email your responses to: dave@trackg.com or call 703-941-7766 x101